Privacy Policy

Introduction

Hey there, thanks for checking out our privacy policy. We know these things can be a bit dry, but we've tried to keep it straightforward because we genuinely care about your privacy and want you to understand what happens with your information when you work with us or visit our site.

At Mythrun Chronos Auto Repair, we're not just careful with your classic Porsche or vintage BMW - we're equally protective of your personal data. This policy explains what info we gather, why we need it, and how we keep it safe. It applies to our shop services, this website, and any interactions you have with us.

Look, we're mechanics first and foremost. We deal with precision engineering every day, and that same attention to detail goes into how we handle your information. No selling your data to random third parties, no shady business - just honest practices to help us serve you better.

Information We Collect

Alright, let's break down what we actually collect from you:

Personal Contact Details

When you reach out to book a service or get a quote, we'll need the basics - your name, phone number, email address, and where you're located (generally speaking). Can't really schedule your E30's restoration without knowing how to reach you, right?

Vehicle Information

This is where it gets more specific to what we do. We keep records of your vehicle details - make, model, year, VIN, mileage, service history with us, parts we've installed, and any customizations or modifications. For classic restorations, we document everything extensively because that history matters down the road.

Payment & Billing Info

We collect billing addresses and payment information when you settle up for services. We don't store full credit card numbers on our systems though - that goes through our secure payment processor who specializes in that stuff.

Website Usage Data

Like most websites, ours collects some technical info automatically - your IP address, browser type, which pages you visit, how long you stick around. Nothing creepy, just standard analytics to help us improve the site and understand what folks are looking for.

Communications

If you email us, call, or send messages through the contact form, we keep those records. Sometimes you'll mention specific details about what's wrong with your car or what you're hoping to achieve with a restoration, and we need to reference that info later.

How We Use Your Information

So what do we actually do with all this info? Here's the deal:

• Providing Services: First and foremost, we use your info to actually work on your vehicle, schedule appointments, order the right parts, and keep you updated on progress. Can't exactly tune your M3's engine without knowing it's yours, you know?
• Maintenance Reminders: We'll keep track of when you might need your next oil change, inspection, or seasonal service and send you friendly reminders. Nobody wants to miss that critical timing belt service on a high-strung European motor.
• Billing & Invoicing: Pretty straightforward - we use your payment info to process transactions and send you invoices for work completed.
• Communication: We'll reach out about your service appointments, answer questions you've asked, or occasionally share updates about the shop or special offers on services you might actually care about (no spam, promise).
• Improving Our Services: We analyze service trends and customer feedback to get better at what we do. Maybe we notice everyone's asking about a particular service we should highlight more, stuff like that.
• Legal Compliance: Sometimes we're required by law to maintain certain records, especially warranty work or safety-related repairs. We keep what we need to stay compliant.
• Safety & Fraud Prevention: We monitor for suspicious activity to protect both you and us from fraud or security issues.

Bottom line - we use your info to provide better service and run our business properly. We're not out here trying to build some massive marketing database or anything like that.

When We Share Your Information

We don't sell your personal information. Period. But there are some situations where we do share it:

Service Providers & Partners

Sometimes we work with other businesses to get the job done. This might include parts suppliers who need your vehicle info to source the right components, diagnostic software companies, our payment processor, or our accounting software. These folks only get what they need to do their specific job, and they're required to keep it confidential.

Legal Requirements

If we're legally required to hand over information - like if there's a court order or government request - we'll comply with the law. We're also gonna share info if we believe it's necessary to prevent harm or investigate suspected fraud.

With Your Consent

If you specifically ask us to share your info with someone (like your insurance company for a claim or another shop for a second opinion), we'll do that. But only with your clear permission.

Business Transfers

In the unlikely event we sell the business or merge with another shop, customer information would likely be part of that transfer. Any new owner would still be bound by this privacy policy though.

Cookies & Tracking Technologies

Our website uses cookies - and no, not the kind you eat, unfortunately. These are small text files that help the site function better and remember your preferences.

What We Use Cookies For:

• Essential Cookies: These keep the site working properly - like remembering what you put in a contact form if you navigate away and come back.
• Analytics Cookies: We use these to understand how people use the site - which pages are popular, where folks are coming from, that kind of thing. Helps us make the site better.
• Preference Cookies: These remember your choices so you don't have to keep re-entering info.

Most browsers let you control cookies through their settings. You can usually block or delete them, though some parts of the site might not work as smoothly if you do. We're not using cookies to track you across the internet or anything invasive like that - just basic website functionality and analytics.

How We Protect Your Data

We take data security seriously - like, really seriously. Just as we wouldn't leave your classic Ferrari unlocked in the parking lot, we don't leave your data vulnerable.

Our Security Measures:

• We use industry-standard encryption for data transmission (that's the "https" you see in the address bar)
• Access to customer data is restricted to employees who actually need it to do their jobs
• We use secure, reputable payment processors - we don't store full credit card numbers ourselves
• Our systems are regularly updated with security patches and monitored for suspicious activity
• Physical records are kept in secure, locked areas at our shop
• We regularly back up data to prevent loss from hardware failures or other issues

That said, no system is 100% bulletproof. We do our absolute best to protect your information, but we can't guarantee absolute security - nobody honestly can. What we can promise is that we're constantly working to improve our security practices and we'll notify you promptly if there's ever a data breach that affects your information.

Your Privacy Rights

Under Canadian privacy law (we follow PIPEDA - Personal Information Protection and Electronic Documents Act), you've got several rights when it comes to your personal information:

Access Your Information

You can ask us what personal information we have about you. We'll provide you with a copy, though we might need to verify your identity first (can't just hand over anyone's info to whoever asks, obviously).

Correct Your Information

If something we have on file is wrong or outdated, let us know and we'll fix it. This is especially important for vehicle information or contact details.

Delete Your Information

You can request that we delete your personal information. We'll do it, though we might need to keep some records for legal or legitimate business reasons (like warranty info or completed service records). We'll let you know if that's the case.

Opt-Out of Marketing

Don't want to receive promotional emails or service reminders? No problem - just let us know or click the unsubscribe link in any marketing email we send. We'll still need to contact you about active service appointments or invoices though.

Object to Processing

If you don't want us using your info for a particular purpose (that isn't essential to providing service), you can object and we'll accommodate where possible.

To exercise any of these rights, just reach out to us using the contact info at the bottom of this page. We'll respond within a reasonable timeframe - usually within 30 days.

Children's Privacy

Our services aren't directed at kids under 16, and we don't knowingly collect information from children. If you're under 16, please have a parent or guardian contact us on your behalf.

If we somehow discover we've collected info from a child without proper parental consent, we'll delete it ASAP. If you're a parent and think we might have info about your kid, please contact us right away.

Third-Party Links & Services

Our website might occasionally link to other sites - maybe a parts manufacturer's site or an industry resource we think is helpful. Once you click through to those sites, you're under their privacy policies, not ours.

We try to only link to reputable sites, but we can't control what they do with your information. We'd recommend checking out their privacy policies if you're concerned. We're not responsible for the practices of these third-party sites.

Changes to This Privacy Policy

We might update this privacy policy from time to time as our business evolves or laws change. When we do make changes, we'll update the "Last Updated" date at the top of the page.

If we make any major changes that significantly affect how we handle your information, we'll make a reasonable effort to let you know - probably through an email to the address we have on file or a notice on our website. We'd encourage you to check back here periodically to stay informed.